Terms and Conditions
1) SESSION FEES AND PACKAGES
The session fee covers the photographers time and talent only, does not include any images and is due at the time of booking. The session fee acts as deposit, and is non-refundable except in the event that Alannah Hebbert (the photographer) cancels the booking. Packages are bought after you have viewed the photos. The minimum package is for a set of 3 digital images.
We understand that children can be unpredictable and fall ill at any time. In the event of sickness prior to the session, the Client agrees to make every possible effort to inform Alannah Hebbert Photography no later than 4 hours prior to the start time of the photography session. The session can be transferred to a new date which will be at the convenience of both parties within a maximum 4 week period. Alannah Hebbert Photography reserves the right to re-schedule outside of this time limit due to any existing commitments. If the Client fails to reschedule within the 4 week time period, Alannah Hebbert Photography has the right to cancel the booking with the session fee payment made non-refundable.
Alannah Hebbert shall be entitled to use her judgement regarding the style and flow of the session. This includes but is not limited to poses and number of images taken. In the event of uncooperative children at a session of any kind, for any reason, Alannah Hebbert may not be able to capture any, or all the images the Client may have requested or expected. The Client is responsible for all children at all sessions.
4) FULFILLMENT OF OBLIGATIONS
Alannah Hebbert (Photographer) shall not be liable to the Client for any failure, in whole or in part, to fulfil her obligations where failure arises as a result of an event or circumstances beyond her control, which may include (but are not limited to) equipment failure, inclement weather, illness or injury. Special requests are not binding instructions although every effort is made to comply with the Client’s wishes. In the unlikely event of total photographic failure or cancellation of the contract by Alannah Hebbert, liability shall be limited to a full refund of all monies paid.
5) ARTISTIC INPUT ~ IMAGES
Alannah Hebbert shall be entitled to use her judgement regarding the style and artistic input in the production of pictures. Images are fully edited before presenting to the Client. Raw files are not available for purchase by the client.
There is no guarantee that any particular number of proofs will be produced, but please see the FAQs for a guide. Proofs will be available in your private online gallery within 3 weeks. Alannah Hebbert will select the best photos for inclusion in the gallery, according to her judgement, and is not obligated to provide the client with any images that are not already presented to them. The client is responsible for viewing and ordering from their online gallery within 14 days of the images being ready for viewing. For all orders, payment is due in full at time of order. All orders are final and cannot be changed or refunded for any reason.
7) COPYRIGHT & REPRODUCTION
The 1998 Copyright, Designs and Patents Act assigns copyright to Alannah Hebbert. You may make as many copies of prints from your purchased digitals as you wish, but under no circumstances, unless full written permission is granted from Alannah Hebbert, may any of your photographs be altered, or manipulated, or published professionally.
8) USE OF PICTURES
9) COOLING OFF PERIOD
All portraits, books, albums, frames, etc. are non-refundable. Orders cannot be cancelled due to the custom nature of the products. As orders are made to the Client’s personal specification, (i.e. image number, print size, etc.), the Client does not have the right to a cooling off period. By placing an order with Alannah Hebbert you are committing to buy the ordered products. Incorrectly supplied items and items of poor quality can be returned and will be replaced at no extra charge to the Client. Returns will not be considered for incorrectly ordered items or items ordered in error.
Gift voucher terms and conditions
Gift vouchers can be used to cover photography sessions, digital files and print orders to the total of the amount purchased.
1) The photography session is to be held at a time and location agreed by the photographer and is non refundable.
2) The photography session is to be held within 25 miles of Codicote, Hertfordshire, unless stated on the gift voucher.
3) Gift vouchers are not redeemable for cash.
4) Gift vouchers cannot be replaced if lost, stolen or destroyed.
5) The gift voucher expiry date will be stated on the voucher and cannot be used after that date. The shoot must be booked for a date within this time period.
6) Vouchers must be redeemed in full within the validity period and any unused balance will not be refunded or credited on expiry.
7) If an intended purchase is for a higher amount than the face value of the voucher(s), the difference can be made up with a payment.
8) Vouchers cannot be sold to any third party without the consent of Alannah Hebbert. I reserve the right to permit the sale of vouchers by you to a third party.